Customer Service

    Shipping & Delivery Information

The Greenbrier Online Store offers different shipping options. When ordering, please select the option that will ensure timely delivery of your order. Shipping charges for Greenbrier online orders are based on the shipping method selected.

Description of Shipping Methods Available:

Ground: Business and Home (Residential) Delivery- 2-5 Business Days

Two-Day: 2 Business Days*

Next Day: 1 Day Shipping to most locations*

Next Day AM: 1 Day Shipping to Most Locations**

Saturday Delivery: Is avaiable upon phone request but is not guaranteed. (contact The Greenbrier Online Store directly for more details)

*orders placed on Friday for Next Day or Two-Day shipping may include extra shipping and handling fees.

**Next Day AM may include extra shipping and handling fees.

Online Store Contact Information:

If you have any questions or comments, please call (304) 536- 4916. Office Hours: 9am- 4pm Eastern Standard Time (Moinday-Friday)

Holiday Shipping Information:

Type of Delivery

For Ground Shipping Place Order By*

For Express Shipping Place Order By*

Saturday Delivery

To Street Address

Ground by Friday, December 15

2nd Day Air by Weds., Dec. 20, 12pm EST

Next Day Air by Thurs., Dec,21 12pm EST

Not available

In store delivery and room delivery**

Available on the day after the order.

Monday-Friday pickup only

 

Not available

*Dates are subject to change.      ** In-store delivery is always free.

Additional Shipping & Delivery Information:

  • No Christmas Day delivery is available.
  • We cannot guarantee shipping carriers’ delivery by December 24.
  • Greenbrier Peaches and Greenbrier Chocolates ordered after Noon EST on Friday will be shipped overnight on Monday for Tuesday delivery with the exception of Christmas and New Year’s Day.
  • Overnight shipping ordered after Noon EST on Friday will be shipped overnight on Monday for Tuesday delivery with the exception of Christmas and New Year’s Day.
  • Saturday delivery is available but not guaranteed. Extra Shipping and handling fees may apply. (contact Greenbrier online store directly for more information)
  • Different shipping & handling charges and tax may apply for items purchased from a store at The Greenbrier whether in-person or via phone call.

    Privacy & Security

    Click here to view our full Privacy Policy

    Returns & Replacements

    Click here to read our full Return Policy

    Ordering

    Ordering online using the shopping cart provided is the easiest way to order from The Greenbrier Online Store.  If you prefer to email or to speak to someone directly, you may contact us at GreenbrierShopping@greenbrier.com or call 304-536-1110 and ask for extension 4916.


    Viewing Orders

    Once you log into your account, you will automatically open your My Account Dashboard.  From there click on My Orders to view your recent orders.


    Managing Your Account Information

    Once you log into your account, you will automatically open your My Account Dashboard.  From there you have the ability to view a snapshot of your recent account activity and update your account information.