Return Policy

When you do business with The Greenbrier, you're getting the best guarantee available. If you are not happy with your purchase for any reason, please return it to us as soon as possible.

  • Products returned within six (6) months of the order date will be refunded by original payment method.
  • Returned merchandise must be unworn or unused in the original manufacturer's condition, unless the return reason is a manufacturer's defect.
  • Please include the original invoice and/or a note with your Full Name, Billing Address, Phone Number, Customer Number, Order Number and reason for return.  
  • Products returned six months or more after the order date will be refunded by on-line or electronic gift card.
  • No refunds are given on shipping & handling charges unless we make a mistake in filling your order, in which case, we will gladly refund the shipping charges.
  • No returns or exchanges are allowed for made-to-order merchandise, perishable food and/or beverage items.

Send all returns to:
The Greenbrier
Attn: Retail Control 
101 Main Street, West 
White Sulphur Springs, West Virginia 24986

Additional contact information:
Email: shopping@greenbrier.com
Phone: 304-536-1110 - Extension 7243


Return Shipping Instructions

If you make a return, replacement or exchange, please follow these directions to ensure a prompt return and quick replacement, exchange, or refund:

Place unworn garments with original tags in sturdy packaging.

Please include a copy of your invoice and circle the item(s) you are returning.

If you do not have your invoice, please enclose your Customer Number, Order Number, Full Name and Billing Address with your return package. Enclosing this information helps us expedite your return.

Send all Returns to:
The Greenbrier
Attn: Retail Control 
101 Main Street, West 
White Sulphur Springs, West Virginia 24986