Customer Service

Free Shipping at $75.00 Information

Exclusions & Details- Free Standard Ground Shipping for orders subtotaling $75.00 or more. Delivery within the continental U.S. Offer available at The Greenbrier Online Store only. Excludes- Greenbrier Peaches, Greenbrier Gourmet Gift Baskets, Greenbrier Chocolates & Truffles Assortments, Greenbrier Chocolate Covered Peanuts, Home Furnishings and Special Orders. No code required. Standard ground shipping- in transit delivery, 2-10 Business Days.

Shipping & Delivery Information

The Greenbrier Online Store offers different shipping options. When ordering, please select the option that will ensure timely delivery of your order. Shipping charges for Greenbrier online orders are based on the shipping method selected. We will make every effort to ship your order within one to three business days.

Business Days are Monday-Friday, excluding holidays and weekends. The day an order is placed or fulfilled does not count as a transit day. Please allow 1-3 business days for order fulfillment in most cases. Delivery estimates are not guarantees of order delivery date.

 

Description of Shipping Methods Available:

Ground: Business and Home (Residential) Delivery- 2-10 Business Days in transit

Two-Day: 2 Business Days in transit* see below

Next Day: 1 Day Shipping in transit to most locations* see below

Next Day AM: 1 Day Shipping in transit to most locations** see below

Saturday Delivery: Is available upon phone request but is not guaranteed.

*orders placed on Thursday or Friday for Next Day or Two-Day shipping may include extra shipping and handling fees.

**Next Day AM may include extra shipping and handling fees.

 

Online Store Contact Information:  If you have any questions, please contact the Online Store: (304) 536- 4916. Office Hours: 9am- 4pm EST (Monday-Friday). Calls will be returned as soon as possible.

 
Holiday 2022 Shipping Information:

Type of Delivery

For Ground Holiday Shipping

Place Order By*

For Express Holiday Shipping

Place Order By*

Saturday

Delivery

To Home Street Address

Ground by Wednesday, December 14

2nd Day Air by Mon.,Dec.19, 11am EST

Next Day Air by Tues.,Dec.20, 11am EST

Not available

*Dates are subject to change.  

 

 

Additional Shipping & Delivery Information:

  • No delivery available on Thanksgiving, Christmas Day or New Year's Day.
  • We cannot guarantee shipping carriers’ delivery by December 24 or New Year's Eve.
  • Greenbrier Peaches and Greenbrier Chocolates ordered on Friday will be shipped overnight on Monday for Tuesday delivery. No delivery on Christmas Day and New Year’s Day.
  • Overnight shipping ordered on Friday will be shipped overnight on Monday for Tuesday delivery. No delivery on Christmas Day and New Year’s Day.
  • In store and room delivery available on the day after the order is placed. Holiday and weekend delivery not available. 
  • Different shipping handling charges and tax may apply for items purchased From a store at The Greenbrier whether in-person or via phone call.

Privacy & Security

Click here to view our full Privacy Policy


Returns & Replacements

Click here to read our full Return Policy


Ordering

Ordering online using the shopping cart provided is the easiest way to order From The Greenbrier Online Store.  If you prefer to email or to speak to someone directly, you may contact us at GreenbrierShopping@greenbrier.com or call 304-536-1110 and ask for extension 4916.


Viewing Orders

Once you log into your account, you will automatically open your My Account Dashboard.  From there click on My Orders to view your recent orders.


Managing Your Account Information

Once you log into your account, you will automatically open your My Account Dashboard.  From there you have the ability to view a snapshot of your recent account activity and update your account information.